LeadingAge Quality First Covenant is a Promise by LeadingAge Members
Saint Simeon’s is a member of LeadingAge and has signed the Quality First Covenant. LeadingAge's Quality First is a philosophy of quality and a framework for earning public trust in aging services.
Both the CEO/Administrator/Manager and the Chair of the Board of Trustees of an organization sign the LeadingAge Quality First Covenant and make the following pledge to maximize quality of care and quality of life for older adults:
We are committed to achieving excellence in the quality of care and services provided to consumers and to earning the public's trust.
- We believe that aging has a fulfilling purpose in life and that our society's elders have enduring value to family and community.
- We believe that not-for-profit organizations have a special role in society to provide healthy, affordable, and ethical aging services. Our objective is to provide the highest quality and most compassionate care and services to the people we serve.
- We believe that the field of aging services should adhere to applicable legal, ethical and professional standards that are based on stated values and policies in each of our organizations.
- We believe that we should strive to offer programs and services that are based on contemporary research and knowledge to meet the needs of the people we serve as well as paid and volunteer caregivers, to the best of our ability.
Ten Elements of Quality serve as the framework for Quality First:
- Commitment - A pledge by aging services providers across the continuum of aging services to maintain and promote ethical practices and the highest standards of quality.
- Governance and Accountability - Achieving and maintaining high standards of management and governance to improve quality consistent with our mission and values.
- Leading-Edge Care and Services - Implementing models and practices that are based on evidence of success, represent the tradition of personal service and are adaptable to a changing society.
- Community Involvement - Engaging in community citizenship and service — social accountability, volunteer involvement and relationship building.
- Continuous Quality Improvement - Using CQI methods to enhance existing programs, improve effectiveness and foster a collaborative work environment.
- Human Resources Development - Providing training, competitive wages and benefits, and a supportive workplace environment.
- Consumer-Friendly Information - Providing accessible and understandable information for older adults, families and caregivers.
- Consumer Participation - Engaging residents/clients, family members and other consumers in care and services.
- Research Findings and Education - Using and sharing the latest research findings to improve care and services for older adults.
- Public Trust and Consumer Confidence - Committing to a policy of outreach, openness and authenticity to increase public understanding of quality aging services and earn the trust of the people we serve and their families — as well as the media, the public and policymakers.